Refund policy
Refund & Return Policy
At Your Lux Home, we take pride in delivering premium quality products. Please read our return policy carefully before making a purchase.
We accept returns only in the case of manufacturing defects or items damaged in transit.
If you receive a damaged or defective item, please contact us within 5 days of delivery at info@yourluxhome.org. Your claim must include:
- Clear photos or video of the damaged item
- Photos of the original packaging
- Your order number
Claims submitted after 5 days or without supporting evidence cannot be processed.
Resolution Options
- Replacement of the defective item, or
- Store credit or refund at our discretion
Non-Returnable Items We do not accept returns for:
- Change of mind or unwanted purchases
- Items damaged due to improper use, installation errors, or accidental breakage after delivery
- Items returned without prior approval
- Items returned after the 5 days reporting window
How to Request a Return
Email us at info@yourluxhome.org with your order number and reason for return. We will respond within 1–2 business days with next steps. Approved refunds are processed within 6–8 business days.